Complaints Policy

We take all feedback provided to us very seriously. Therefore in order to assist you with any complaint you may wish to bring to our attention – please feel free to contact us:

By Telephone

In Writing

The Compliance Department, In Partnership, On-Line House, 50-56 North Street, Horsham, West Sussex, RH12 1RD

By submitting your details you are allowing us to contact you directly in order to discuss your complaint.

If you are advised that we have concluded the matter and you are not satisfied with our final response, or if a complaint is not resolved after 8 weeks, you may be able to take the complaint to –

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

0800 023 4 567

Please note the Ombudsman cannot consider a complaint if you refer it to the Financial Ombudsman Service more than six months after the date of our final response letter.

If we write to you and you do not respond within 8 weeks to our “final response” we will treat the matter as closed.

Be assured that we treat all complaints very seriously and we will conduct a full review and conclude all matters to the mutual satisfaction of the parties as quickly as possible maintaining appropriate records at all times.